Support

Do you have any questions or need some technical support? Our Support Hero tool can provide a solution or direct you to the relevant team member. You could also search our Helpdesk. Prefer to speak to a human? Give us a call on the details below.

Support Hero


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Helpdesk

Search our Helpdesk for support with getting started with or managing your Phonics Hero account.

Get in Touch

Office hours: 9 am – 5 pm, Monday – Friday

Australia: PO Box 363, Strawberry Hills, Sydney, NSW, 2012.
Phone: 02 8806 0800

Hong Kong: PO Box 9306, General Post Office, Hong Kong.
Phone: 9741 1672

United Kingdom: St George’s Works, 51 Colegate, Norwich, Norfolk, NR3 1DD.
Phone: 020 8106 0800

United States:
Phone: (916) 299-3931 (please note this line is only manned until 3pm EST).