Contact Us

You can reach our team by phone or email, or you can enquire online using the contact form provided here. The office is open Monday – Friday and the team will do their best to get back to you as soon as possible.

If it is a technical problem you are having, please firstly look to see if you can find the solution on our support pages. If you still need help then please ensure you provide us with the following information in your email:

  • Your account username and password
  • If you are trying to access Phonics Hero via the app or computer
  • What internet browser you are using
  • What the error message says
  • Please also click here and copy the link that appears in the blue box


AU: 02 8599 2821
HK: 9741 1672
UK: 020 3519 2536

Mailing address AU:
PO Box 363, Strawberry Hills, NSW, 2012, Australia

Mailing address HK:
3/F, Nam Wo Hong Building, 148 Wing Lok Street, Sheung Wan, Hong Kong

Get in touch

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Please enter the numbers you see in the box provided.